4 Ways to Fix a Malfunctioning Schlage Keypad

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In some cases, improper use and installation may result in a breach of insurance. Even worse, you could be putting yourself or your family at risk as an incorrectly installed electrical device could start a fire. So, don’t risk it - seek the services of a fully licensed electrician instead.

Schlage has earned its place at the forefront of the smart security industry by providing top-quality smart locks capable of making our homes both safer and more convenient. 

One particularly useful feature of their smart lock designs is the digital keypad that gives you another mode of access should you misplace your key or if the battery on your phone has died.

Having been locked out of my house on numerous occasions (once having to bust my bathroom window to get back in), I truly see the value of such an appointment; however, it’s not completely unheard of for Schlage keypads to misbehave from time to time.

4 Ways to Fix a Malfunctioning Schlage Keypad

Schlage Keypad Not Working? Here’s How to Fix It

As the smart lock is one of the latest additions to the smart home ecosystem, it makes sense that there’d be a few teething problems, which is exactly what some smart home enthusiasts are witnessing in the Schlage keypad.

Needless to say, it’s a little unsettling when your fail-safe has a tendency to fail, but don’t worry, friends; I’m here to re-establish that peace of mind you felt when you first installed your Schlage super lock. If your keypad has been acting up, try these four fixes in order, and you’ll have it up and running again in no time.

1. Re-Adding the Keypad to Your Smart Hub

There’s a good chance that there’s nothing wrong with your keypad as such. Rather, it might be that your smart hub and the pad aren’t playing nice with one another due to a bug in the system.

Fortunately, if this is the issue, it’s super easy to troubleshoot and fix. Just...

  • Delve into your smart hub’s connected devices list.
  • Unpair the keypad.
  • Remove the batteries from the keypad, then give it around 10 seconds to rest.
  • Replace the batteries.
  • Re-pair the keypad with your smart hub.

That’s literally it.

9 times out of 10, this will solve the issue and your keypad will be working perfectly, granting access as and when it’s required. But before you head off on your next jaunt, it’s a good idea to try out a few different saved access codes, just to make sure the integrated lock memory is fully functional.

2. Triggering a Factory Reset

No luck with the first fix? That’s annoying, but don’t give up hope just yet. Factory resetting your Schlage keypad will almost certainly solve the problem.

What is a factory reset? Well, it’s essentially a process that wipes any customization from the keypad’s integrated memory bank, leaving it as fresh as the day it arrived at your doorstep.

To understand why a factory reset helps, you need to know a little bit about what may have gone wrong with your keypad.

The problem is likely that the system has run an error as you were logging custom data into the pad’s memory bank, and the keypad doesn’t have the capacity to resolve it. When the factory reset erases the data, it effectively erases the error as well.

You can initiate the factory reset by removing the battery, pushing and holding the Schlage button for 10-15 seconds, replacing the battery, then pushing and holding the Schlage button again until the backlight flashes, and you hear a beep.

Granted, having to set your passcodes all over again is kind of irritating, but it beats a broken keypad any day of the week.

3. Fixing Loose Wires

If my second fix failed you, there’s likely something physically wrong with your device’s connections, but before you call in an electrician, why not remove the keypad from its place, and start over from scratch.

If you did something wrong the first time, hopefully, you’ll pick up on it on your second attempt, and your keypad will be working like a dream! Just make sure all the connections are nice and tight.

4. Contact Schlage

Schlage doesn’t just make fantastic products, they also know how to treat their customers, so they’ll do everything in their power to help you with your keypad issue if you give them a call or an email.

Made up of fully-fledged Schlage experts, if anyone can fix your keypad, it’s their customer support team. To contact them, you can call 1.800.847.1864 or email them at Res_Contact_Center@allegion.com.

Summing Up

That’s all from me today, folks. I’m incredibly confident that at least one of these fixes will get your Schlage smart lock keypad up and running again, but in the meantime, keep a close eye on that key of yours, and keep your phone juiced at all times.

Work through these remedies one by one, and you’re bound to find and solve the issue with your keypad, saving you from ever having to wriggle through a tiny bathroom window like me — it was not my proudest moment.